EHS- Inconsistent WWI Report behaviour for different users

Hi Experts,

Several users are experiencing two related problems with WWI report outputs. That is, the two issues seem to be affecting the same users.

1) in transaction CG02BD - menu item Specification>Reports>Report Management - When the user opens a released report, they are
immediately in Edit mode, Word menu options are not greyed out. The report should not be able to be edited.
2) in transaction CG02BD - menu item Specification>Reports>Report from template for a specification which is not in Released status - The report has conditional formatting to display a draft watermark on it if the spec status is not Released, but the watermark is not visible to the affected users, although they can manually add the watermark using the Word functionality after the report is generated.

What could be causing these issues? (We are using Print Layout view).  I have observed that when one affected user logged onto SAP on my computer (my computer does not have the problem I am reporting), the report docs open as display only, as expected, and have a watermark if they are in draft format.  It looks like they are using the same wwi templates on their c drive, and have the same Word Option settings as me.  We tried network profile regeneration with this user, but this had no effect.

One difference I noticed in Word Advanced settings when I run a WWI report, the file Image Size & Quality refers to file Rehsfil0, whereas the affected user had extension rtf (ie Reshfil0.rtf). Does this have any significance?

Any advice or suggestions for further testing would be gratefully appreciated

Sarah Campbell