Hi Experts
Can you please help me for resolving the below issue
1) In the part of Incident Processing any incident inquiry is send to employee from Incident Manager from People tab email is triggering to particular employee and he is able to open the form and once completion of filling required data if he press send button Automatic mail is triggering with Incident Manager Mail id . But the same is not converting in to work item.not getting in to Incident manager work overview
we are maintained all configurations , if any thing is still yet to configure
1) . " SAP_EHSM_HSS_INCIDENT_EML_REC "Role assigned to Incident Manager & Mail id of IM is maintained in IM User
2) Inbound processing setup was done
Balajee